Delivery Info
Summer Holiday - Delivery Schedule
All orders are placed after 21st of July, will be shipped out on 29th July 2022 by Next Day Delivery.
Our warehouse will close from 21st of July to 28th July 2022 for summer holiday inventory count.
We'll reopen and restart the deliveries on 29th July 2022.
Please email us if you'd like to cancel the order due to our holiday closure, we'll arrange the full refund.
sales@yepss.store
FREE DELIVERY OVER £50
*UK Mainland Only
| Order Value | Express Delivery (England and Wales) | Saturday Delivery (England and Wales) | Standard Delivery (Scotland, Offshore and Northern Ireland) |
|---|---|---|---|
| Less than £25 | £7.50 | £10.90 | £19.50 |
| £25 to £50 | £5.50 | £7.90 | £15.50 |
| Over £50 | Free | £5.90 | £9.50 |
| Over £100 | Free | Free | Free |
Delivery Schedule
| Delivery Option | Cut Off Time | Delivery Day |
|---|---|---|
| Express Delivery | Before Thursday 1pm | Next Day |
| Express Delivery | After Thursday 1pm, before Friday 1pm | Next Monday |
| Express Delivery with Cold Chain | Before Thursday 1pm | Next Day |
| Express Delivery with Cold Chain | After Thursday 1pm, before next Monday 1pm | Next Tuesday |
| Saturday Delivery | Before Friday 1pm | Coming Saturday |
Delivery Options
Cold Chain Delivery
If you order chilled or frozen food, the cold chain delivery fee of £4.95 will be applied automatically.
Please check our Cold Chain Delivery Terms for more details
Missed Delivery
If you are unable to come to the door to speak to the driver then a card will be left, and as per the normal process the parcel will be re-delivered next day or returned to the local post office or depot, where you or your nominated representative may collect it. Please make sure you read the details on the card about ID that needs providing when you collect.
For Local Delivery, you can also call Customer Services. They can try to reroute the delivery to you again if the van has not yet come back to the store. If the van is back in the store your order is cancelled, so you have to do the shopping once again.
Sold Out Items
If a product you've ordered isn´t available in store, we'll remove the items from your order, the refund amount will back to your account in 2-5 days. Your delivery note will list any sold out items.
We may provide the suitable alternative to the product you ordered, it will not be added to your shopping list and you won't be charged for those products.
Returns
If your item is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging, alongside any promotional items associated to the purchase.
Take your unwanted or faulty item(s) to your nearest YEPSS Store, or contact Customer Services to get a pre-paid return shipping label.
Please Note: YEPSS cannot accept the return of unwanted fresh and frozen foods due to the cold chain transport.