Local Delivery is available for the selected areas in the UK as below:
Deliveries are between 3pm to 10pm, Monday to Saturday.
We'll arrange the Next Day Delivery for you, if the Preferred Delivery Date is not available, either Local Delivery is not available for your area.
UK Mainland Only. Cut off time for Next Day Delivery is 12pm.
Nationwide next day deliveries are between 8.30am and 6.30pm, Tuesday to Saturday.
We don’t deliver on Sundays or on Mondays because carriers don't collect parcels on the weekends. We'll pick and pack your foods on the dispatching day to ensure all foods are freshest.
You can choose your preferred delivery day up to 7 days in advance. Please fill the "Preferred Delivery Date" when you complete the delivery details on Checkout Page.
* Please kindly place your order before 12pm on Friday for Saturday delivery. Any orders placed at the weekends, will not be dispatched and delivered until the following Monday.
Click & Collect is available for collection within 4 - 8 hours.
You'll need to select one of our store near your location.
Please wait for your SMS to confirm your order is ready to collect in store.
Once your order has been dispatched you will receive an email confirming the couriers consignment number.
If you have provided a mobile number you should receive a SMS from 7am on the day of delivery with an estimated 1 hour time slot and a link to live tracking information.
Our Next Day Delivery service is not available in the below zones, due to the current situation we are experiencing delays to our delivery times which means orders may take longer than stated, please see the table below for post code areas affected. We apologise for any inconvenience caused.
|Offshore||Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands with a two day delivery as standard with next day and before noon in certain locations.|
|Scotland||Please click here to view the services we provide to Scotland by postcode.|
Cold Chain Delivery
We use dry ice, ice packs and thermal packaging to keep your products frozen and/or chilled during the delivery. We'll use extra dry ice and packs during warm weather.
Your order leaves us at 2pm and arrives the following day (normally by 6pm). Less than 1% of our deliveries arrive a day late.
If you order chilled or frozen food, the cold chain delivery fee of £4.90 will be applied automatically.
FREE DELIVERY OVER £50
*UK Mainland Only
|Order Value||Local Delivery||Express Delivery||Saturday Delivery||Offshore and Scottish Highlands Delivery|
|Less than £25||£4.95||£7.50||£10.90||£29.50|
|£25 to £50||£2.95||£4.50||£7.90||£25.50|
If you are unable to come to the door to speak to the driver then a card will be left, and as per the normal process the parcel will be re-delivered next day or returned to the local post office or depot, where you or your nominated representative may collect it. Please make sure you read the details on the card about ID that needs providing when you collect.
For Local Delivery, you can also call Customer Services. They can try to reroute the delivery to you again if the van has not yet come back to the store. If the van is back in the store your order is cancelled, so you have to do the shopping once again.
Sold Out Items
If a product you've ordered isn´t available in store, we'll remove the items from your order, the refund amount will back to your account in 2-5 days. Your delivery note will list any sold out items.
We may provide the suitable alternative to the product you ordered, it will not be added to your shopping list and you won't be charged for those products.
If your item is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging, alongside any promotional items associated to the purchase.
Take your unwanted or faulty item(s) to your nearest YEPSS Store, or contact Customer Services to get a pre-paid return shipping label.
Please Note: YEPSS cannot accept the return of unwanted fresh and frozen foods due to the cold chain transport.