Delivery Info

Delivery Options

Cold Chain Delivery

We use dry ice, ice packs and thermal packaging to keep your products frozen and/or chilled during the delivery. We'll use extra dry ice and packs during warm weather.

Your order leaves us at 2pm and arrives the following day (normally by 6pm). Less than 1% of our deliveries arrive a day late.

If you order chilled or frozen food, the cold chain delivery fee of £4.90 will be applied automatically.

FREE DELIVERY OVER £50

*UK Mainland Only

Missed Delivery

If you are unable to come to the door to speak to the driver then a card will be left, and as per the normal process the parcel will be re-delivered next day or returned to the local post office or depot, where you or your nominated representative may collect it. Please make sure you read the details on the card about ID that needs providing when you collect.

For Local Delivery, you can also call Customer Services. They can try to reroute the delivery to you again if the van has not yet come back to the store. If the van is back in the store your order is cancelled, so you have to do the shopping once again.

Sold Out Items

If a product you've ordered isn´t available in store, we'll remove the items from your order, the refund amount will back to your account in 2-5 days. Your delivery note will list any sold out items.

We may provide the suitable alternative to the product you ordered, it will not be added to your shopping list and you won't be charged for those products.

Returns

If your item is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging, alongside any promotional items associated to the purchase.

Take your unwanted or faulty item(s) to your nearest YEPSS Store, or contact Customer Services to get a pre-paid return shipping label.

Please Note: YEPSS cannot accept the return of unwanted fresh and frozen foods due to the cold chain transport.