YEPSS Convenience Store help and FAQs

We deliver to most residential addresses in the UK. If, for some reason, we’re unable to come to your address, don’t worry, you can still use our Click+Collect service.

Your shopping can usually be delivered between 8am-10pm Monday to Friday, 9am-10pm on Saturday and 9am-5pm on Sunday.

Delivery costs depending on your delivery you choose. We offer free delivery if you order over £75

For Click+Collect, it’s even less, as it’s just a ‘pick and pack’ charge – some slots are even free.

If you aren't vulnerable, disabled, or elderly, our delivery drivers are now following social distancing guidelines, so they will deliver to your doorstep whilst keeping a 2-metre distance from you. If you live in a flat, your groceries will still be delivered to your front door.

If you are vulnerable, disabled, or elderly, the driver can still bring your shopping inside if you ask. They will not be able to enter your home if you're currently self-isolating.

Please understand that we take the health and safety of our drivers seriously. If you need your shopping taken inside, this also won’t be possible if our drivers will be at risk of injury; for example, where delivery to your door would mean going up a few flights of stairs. Also, we can only deliver if someone over the age of 18 is there to sign for your delivery.

Click & Collect is a convenient way for you to pick up your groceries. Place the order online, and choose your nearest store, we'll send a SMS to you once your order us ready to collect.

Sometimes, one or more of your items may not be available when we pick your order, because the item has gone out of stock, for example. We'll remove the sold out items from you shopping. The refund will back to your account in 1-2 days.

If an item is damaged, hand it back to your delivery driver who will process a refund. If you only spot this after the driver has left, you can return it to your local store. If you’ve opted for Click & Collect, you can hand the item back to a colleague, who will process a refund.

Delays sometimes happen due to circumstances beyond our control, for example, adverse weather conditions, unexpectedly heavy traffic or a mechanical issue with the delivery van, so we’ll call or text you about any delay as soon as we can.

If there’s an item missing from your delivery and no substitute has been provided, please call our Customer Service team.

Select ‘Checkout’ in the basket area when you’ve finished shopping, making sure your delivery address details are correct. For Click+Collect orders, there will be an option for you to select your preferred store.

Once you’re happy with everything, continue to checkout and payment. You’ll need to fill in your payment details and select the ‘Confirm payment’ button.

Once you’ve checked out, you'll receive an email, detailing all the products, quantities and guide prices in your order. The delivery driver or the Click & Collect colleague will give you a full delivery note with details of all the products you’ve bought, including substitutions and unavailable products, and can also answer most questions on product replacements.

Selling large quantities in-store is at the discretion of our store colleagues. We can’t guarantee that you will be able to buy the amount you need in-store.

To make an order cancellation, please contact our Customer Service Team by phone or email.

You can pay with Visa, Mastercard, American Express, Maestro, Visa Debit, Alipay and Paypal.

We take our privacy and security very seriously when you’re shopping with YEPSS.co.uk, whether that’s on our website or on your mobile or tablet. This means we use the latest encryption techniques, featuring Secure Sockets Layer technology (‘SSL’ with Extended Validation 128bit key certificates) whenever personal or sensitive information, such as payment details, passes from your browser over the internet to our servers.

Yes, you can. Please take a look at our returns and refunds policy to understand how this would work.

Delete your temporary internet files and your cache. For more information on how to do this, have a look in the help section of your web browser or in the settings on your mobile if you're using the app.